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Travel CRM

Keep Your Leads and Follow-Ups Organized

TravRigo is a travel CRM for travel agencies, tour operators and DMCs. It keeps enquiries, customer details, follow-ups, quotations, bookings and payments in one trip file, instead of managing everything across WhatsApp, emails and spreadsheets.

Every enquiry in one queue

Keep enquiries from your website, ads, WhatsApp, phone calls, email and walk-ins in one place. Your team can see who is handling each lead and what needs to happen next. The source stays recorded, so you can see which channel brings bookings.

Follow-ups you can actually track

Give every lead an owner and a next follow-up date. Overdue follow-ups show up as a list, not as a memory problem. Managers can reassign in one click when someone is on leave.

One customer record, full history

The customer profile keeps every quotation, booking, document and payment together. Anyone can pick up a client without a handover call, because the full conversation stays in one place.

Lead management

Capture every travel lead and close more of them

The fastest way to lose a travel enquiry is to answer it two days late. TravRigo is designed so the second thing never happens.

Every channel, one pipeline

Website enquiry formCreates a lead instantly with the page and destination captured
WhatsAppInbound messages become leads with the conversation attached
Meta & Google adsLead ads and click-to-WhatsApp campaigns tagged by campaign
Phone & emailManual entry in seconds, with the same fields and follow-up clock
Walk-ins & referralsRecorded against the referring customer so you can thank them

What happens after capture

  • Automatic or round-robin assignment to the right agent
  • Follow-up reminders before the enquiry goes cold
  • Lead scoring on budget, dates, pax and destination clarity
  • Duplicate detection so one family is not four records
  • Lost reasons recorded, so you can fix the pipeline instead of guessing
  • Full conversation history visible to whoever takes over

A deliberate limitation. TravRigo manages the leads you capture from your own website, WhatsApp, ads and walk-ins. It does not scrape leads off third-party platforms, and we would not advertise it if it did.

Reporting

The numbers that tell you whether the business is healthy

Owners do not need forty charts. They need five numbers that change behaviour, available before month-end, on a phone.

  • Enquiry-to-booking conversion — overall, by agent and by source.
  • Time to first quote — the single strongest predictor of winning a file.
  • Average booking value and margin — by destination and by product type.
  • Outstanding collections — what is due, from whom, and how overdue.
  • Supplier payable ageing — so you are never surprised by a partner.

Live dashboards

Pipeline value, trips this month, quotes open and collections due — updated as work happens, not as someone remembers to update a sheet.

Agent & branch views

See performance per person and per branch without asking for a report, and compare branches on the same definitions.

Scheduled exports

Send the weekly summary to the owners' inbox and the operational list to the ops desk, automatically.

CRM report showing enquiry to booking conversion, lost reasons and performance by agent
Conversion, lost reasons and agent performance from the same lead records.
Quick answers

Questions about travel CRM and lead management

Where do enquiries come from in TravRigo?

Website forms, WhatsApp, Meta and Google ads, phone calls, email, walk-ins and referrals all land in one pipeline. Each lead keeps its source, so you can see which channel brings bookings.

Does TravRigo scrape leads from other platforms?

No. TravRigo manages the leads you capture from your own website, WhatsApp, ads and walk-ins. It does not scrape leads off third-party platforms.

How do follow-ups work?

Every lead has an owner and a next follow-up date. Overdue follow-ups show up as a list, and managers can reassign a lead in one click when someone is on leave.

Can I see which source or agent converts best?

Yes. Enquiry-to-booking conversion is shown overall, by agent and by source, along with time to first quote and outstanding collections.

Next step

Bring your current pipeline to the demo

We will show you how TravRigo would hold the leads you are working on today.