One CRM for Agencies, Tour Operators, DMCs and Growing Teams
A retail FIT desk, a package team, an inbound DMC and a multi-branch group all manage enquiries, bookings and money differently. TravRigo keeps the same trip file and lets each business work the way it already sells.
Travel agencies
The FIT desk. You sell trips you price yourself, your customers expect an answer today, and your margin lives or dies on how quickly and how accurately you quote.
What changes with TravRigo
- Enquiries stop dying in a personal WhatsApp thread
- Quotes take minutes from a template, with the child rates already right
- Passports and visas are tracked instead of remembered
- The month-end invoice run drops from a day to an hour
- Owners finally see which source actually produces bookings
Modules you will actually switch on first
| Travel CRM | Leads, pipeline and follow-ups |
| Quotations | Per-person pricing and branded PDFs |
| WhatsApp CRM | Quote delivery and reminders |
| Operations | Vouchers and document tracking |
| Accounts & GST | Invoices, receipts and payouts |
Live hotel and flight inventory can be switched on later without migrating anything.
Tour operators
You sell the same holiday many times over, so a package is a product, not a one-off. That changes everything about how you price, contract and control capacity.
What TravRigo gives a tour operator
- A package master with departures, seasons and rooming options
- Fixed departures with seat control and pickup points
- Group files with rooming lists and manifests generated from the booking
- Margin visible by departure, not just in total
- B2B agent rates and margins for your sub-agent network
- Cancellation policy and refund handling per departure
The question we hear most
“We already keep our package master in Excel. Why move it?”
Because an Excel file cannot tell you that departure XI-0914 is running at 6% margin while XI-1005 is at 19%, and it cannot stop an agent selling a seat a supplier never confirmed. TravRigo does both, from the same record your team quotes from.
We import your existing package master during onboarding rather than asking you to retype it.
Destination management companies
You are the ground handler. Your business is contracts, allotments, guides, vehicles and paying suppliers on time — often for other agencies who bought the trip from you.
Built for the DMC desk
- Supplier contracts with seasons, validity and allotments
- FIT, group and MICE files handled on the same structure
- Guides, drivers and vehicle allocation on the service line
- Supplier payables and ageing, so partners get paid predictably
- B2B rates and an agent portal for the agencies who buy from you
- Multi-currency quotes for inbound clients paying in their own currency
Where DMCs usually start
| Week 1 | Supplier records and contract rates loaded |
| Week 2 | Group and FIT templates built from your own files |
| Week 3 | Operations live — vouchers, guides and vehicle allocation |
| Week 4 | Payables and receivables running on the booking |
| Later | B2B agent portal switched on for your buying agencies |
Multi-branch teams
Once you have more than one counter, the problem stops being about leads and starts being about control: who can see what, who can discount, and which branch is actually performing.
Control without a daily review meeting
- Branch-level data separation with a consolidated owner view
- Role-based permissions for agents, reservations, ops, accounts and managers
- Approval chains for discounts beyond a defined margin
- Branch-wise and agent-wise performance on identical definitions
- Multiple GSTINs with the right entity on each invoice
- Audit trail on assignments, edits and status changes
Honest notes on multi-branch
Branch isolation, roles and consolidated reporting are part of the product. What is not part of the public plan table is bespoke approval logic for a business with unusual signing authority — that is scoped on a demo and usually lands in Custom.
If you operate across multiple legal entities with separate books, plan for an accounting export or integration rather than expecting one system to replace your chartered accountant.
Pick the solution that matches your desk
We will map your current process onto the modules you actually need — and tell you which ones to leave off.