Refund & cancellation policy

Last updated: 17 September 2026

1. The short version

• The 14-day trial is free and needs no card, so there is nothing to refund.
• Monthly plans have no lock-in. Cancel any time; access continues to the end of the paid month.
• Annual plans can be cancelled before renewal, and refunded within the windows below.
• If we charged you twice, or charged you after you cancelled, you get the money back.

2. Before you pay: the free trial

The trial runs for 14 days with 2 users, 150 leads and 10 campaigns and requires no payment details. If the product is not right for you, simply do not subscribe — there is no charge to reverse. You can export your data during the trial, and for a reasonable period after the trial ends.

3. Monthly subscriptions

• You can cancel at any time from your account settings, or by writing to us.
• Cancellation stops the next renewal. Your subscription stays active until the end of the month you have already paid for, and we do not refund part of a month for early cancellation.
• There is no setup fee and no cancellation fee.
• If you cancel within 48 hours of a renewal you did not intend, and you have not used the service in that new period, write to us and we will refund that renewal in full.

4. Annual subscriptions

Annual plans are billed once for the year at a discount, and the renewal can be cancelled at any time before it starts. Refunds on an annual term depend on how much of it you have used:

• Within 7 days of payment. Full refund, provided the account has stayed broadly within normal trial usage.
• After 7 days, up to 9 months in. Refund of the unused complete months, calculated at the equivalent monthly rate. The annual discount already enjoyed for the months you used is retained.
• After 9 months. No refund; the term runs to its end. You can still stop it renewing.
• Renewal charged in error. If you cancelled the renewal and it was still charged, tell us within 30 days and we refund it in full.

5. Duplicate and incorrect charges

If you were charged twice, charged for a plan you had already changed, or charged an amount different from your plan, we refund the difference in full. These refunds are not subject to the windows above. Write to us with the invoice number.

6. What is not refundable

• Third-party consumption charges. Supplier API costs, airline and hotel payouts and Meta's WhatsApp conversation charges are paid to those providers, not to us, and cannot be refunded by us.
• Services we have already delivered. Onboarding sessions, data migration and custom development that have been completed and accepted are not refundable.
• Accounts suspended for breach. If we terminate an account for illegal use or a breach of the terms of service, remaining fees are not refunded.
• The part of a period already consumed. Except where this policy says otherwise, we do not refund time you have already had access to.

7. GST and credit notes

Fees are exclusive of GST. Where a refund is approved after an invoice has been issued, we issue a credit note and reverse the GST on it. If you have already claimed input tax credit on the original invoice, you are responsible for reversing it in your own returns — we will give you the credit note reference to do that.

8. How to request a refund

Email support@travrigo.com from your registered address with

• your agency or company name and the account email;
• the invoice number and date;
• the plan and period the payment covers; and
• a one-line reason, so we can fix the underlying problem.

You can also use the contact page. We acknowledge refund requests within two business days and confirm the decision in writing within seven business days.

9. How long a refund takes

Approved refunds are returned to the original payment method within 7 to 10 business days of approval. Bank and payment-gateway processing times are outside our control, so it can occasionally take longer to appear on your statement. Where a refund is not possible to the original method, we will offer a bank transfer to the same entity that paid.

10. Disputes and chargebacks

Please write to us before raising a chargeback — almost every case we see is a renewal that was not cancelled, and we can usually resolve it in a day. Where a chargeback is raised without contacting us first, we may suspend the account while the payment processor investigates.

11. Changes to this policy

We may update this policy. Changes apply to payments made after the update, and never reduce the refund you were already entitled to. The date at the top of this page shows the current version.

12. Contact

Refund questions: support@travrigo.com. See also the terms of service and the privacy policy.