Common questions, straight answers
About the product, GST and TCS, WhatsApp, migration and pricing. Not listed? Ask us — we reply in writing.
What TravRigo is
What exactly is TravRigo?
Travel agency software — CRM plus operations and accounts on one platform. Leads, quotations, live hotel and flight rates, bookings, WhatsApp Business API and GST accounts. Built for agencies, tour operators and DMCs. Everything hangs off one trip file, from enquiry to invoice.
Is this a generic CRM with travel words on it?
No. A generic CRM stores a contact and a deal. TravRigo stores a trip: services, travellers, suppliers, vouchers and payments. That is why travel teams leave generic CRMs and go back to spreadsheets.
How fast can my team send a quotation?
On packages you sell often, repeat quotes take minutes. Start from a template, price per person, lock the exchange rate, send a branded PDF or link. The first quote for a new destination takes longer — then you reuse it.
Do I have to use every module from day one?
No. Many agencies start with CRM and quotations, then add operations, WhatsApp and accounts later. Same trip file — nothing to migrate again.
Does TravRigo connect to live flights and hotels?
Yes. Search live rates inside the quote. The confirmed line and supplier reference go into the booking. You can also use your own contracted rates and turn live inventory on later.
Does TravRigo scrape leads from other sites?
No. It manages leads you capture from your website, WhatsApp, ads, phone and walk-ins. We do not scrape third-party platforms.
GST, TCS and Indian tax
Is TravRigo built for Indian travel agencies?
Yes. Place of supply GST (CGST+SGST or IGST), TCS on overseas packages, INR pricing and WhatsApp as a primary channel are built in — not bolted onto a Western tool.
How does TravRigo decide CGST+SGST or IGST?
From the place of supply on the invoice. Same state: CGST + SGST. Other state: IGST. Never both. The holiday destination does not decide this — place of supply does. Confirm with your CA.
Does TravRigo calculate TCS on overseas packages?
It applies the TCS rules you set — higher if no PAN, none on domestic packages. You maintain the rate card. We are not tax advisers. Your CA confirms the treatment.
Can I bill a package and a service fee differently?
Yes. Packages sold as principal and service fees or commissions stay as separate treatments. You choose at invoice time.
Can I export data for my accountant?
Yes. Export invoices, receipts and payouts. Or push to your existing accounting tool — TravRigo is not a full ledger replacement.
Practical questions
Is the WhatsApp integration official?
Yes — official Meta WhatsApp Business API, not a personal number. Templates, media, delivery status and campaigns stay on the customer history. Meta conversation charges are paid to Meta, separate from your TravRigo subscription.
Can I keep my existing WhatsApp number?
Usually yes. If it is currently a personal WhatsApp number, there are migration rules — we walk you through them during onboarding.
How long does migration take?
Most partner agencies are set up and quoting within about a week. We import customers, packages and suppliers during onboarding. We tell you upfront what cannot move from a particular spreadsheet.
Will my data and my clients' data be safe?
Your data is isolated per agency, encrypted in transit, access-controlled by role, and handled in line with India's DPDP Act 2023. You can export or erase client records on request.
We do not sell your data, and we do not use your customer data for anyone else's marketing.
Do you support multi-branch and corporate clients?
Branch isolation, role-based permissions and consolidated reporting are part of the product. Corporate accounts with negotiated rates, approval chains and multi-GSTIN billing are available from the Scale plan upward.
If your structure is genuinely unusual — multiple legal entities, signing authorities that vary by value — that gets scoped on a demo rather than promised in a table.
Can I white-label the quotations and the customer portal?
Yes. Your logo, colours and domain can appear on quotations, the customer portal and the B2B agent portal, so your client never sees our brand. Branded PDFs and links are available from Starter onward; full white-labelling of the portals is available on Custom.
Ask us directly — we answer in writing
No gatekeeping, no “contact sales to find out”. If the answer is on this site, we will point you to it.