Service lines with real status
Every hotel, transfer, flight, activity and add-on is a line with a supplier, a net cost, a selling price, a confirmation number and a status — not a paragraph in a document.
Bookings & operations
From booking to voucher — without last-minute panic
Track every service line. Readiness gates block vouchers if a line is unconfirmed or a name is missing. Documents stay per traveller. Manifests and rooming lists generate automatically. Ops gets a work list and an audit trail.
Readiness gates
TravRigo warns or blocks the voucher when a line is unconfirmed or a passenger name is missing. It is a small friction in the office and a large saving at the airport.
Documents in the trip
Passports, visas, insurance, tickets, vouchers and invoices stored per traveller, with status visible so “who is still pending?” is a list rather than a question.
Rooming lists & manifests
Generated from the booking and its travellers, so they cannot drift out of date when someone changes rooms.
Ops worklists
Vouchers pending, confirmations awaited, documents missing and payments due — filtered lists the ops desk works from each morning.
Audit trail
Who changed the hotel, when, and from what — because “the rate changed” is only a useful sentence if someone can check it.
Suppliers
Supplier records that behave like business relationships
A hotel is not a phone number in a spreadsheet. It is a partner with credit terms, contracted rates, cancellation policies and an outstanding balance.
- One supplier record for hotels, DMCs, airlines, transport vendors, guides and drivers.
- Contracted rates and seasons attached to the service you sell, so quotes use the right rate.
- Credit terms and payables with ageing, so you know what is due before the supplier calls.
- Confirmation history — who confirmed what, on which date, with which reference.
- Performance notes so the next agent knows which partner actually delivers.
A morning on the ops desk
- Open the work list and clear blocked vouchers.
- Chase confirmations still waiting — from the supplier record, not from memory.
- Collect pending passports from inside the booking.
- Issue clean vouchers.
- Send payment reminders for milestones due this week.
No separate tracker. The list is the work.
Next step
Walk the ops desk through a live booking
Bring one confirmed trip with vouchers pending and we will show you the gates in action.