Terms of service

Last updated: 17 September 2026

1. These terms

These terms govern your access to travrigo.com (the “website”) and to the TravRigo travel agency software (the “service”). By using the website or starting a trial you accept these terms. If you are accepting on behalf of an agency or company, you confirm you have authority to bind that entity, and “you” means that entity.

2. Your account

• You must give accurate account details and keep them up to date.
• You are responsible for the activity of the users you invite and for keeping credentials secure.
• One subscription covers one legal entity unless we agree otherwise in writing.
• You must be at least 18 years old and legally able to enter a contract to open an account.
• Tell us immediately at support@travrigo.com if you believe your account has been accessed without authorisation.

3. Trial

The trial runs for 14 days and includes 2 users, 150 leads and 10 campaigns. No payment details are required to start. At the end of the trial the account becomes read-only unless you choose a paid plan, and you can export your data during that period.

4. Plans, fees and taxes

• Plan prices are published on the pricing page: Free, Starter, Scale and Custom, in Indian rupees, per user per month.
• All fees are exclusive of GST and any other applicable taxes, which are charged in addition.
• Monthly plans renew each month. Annual plans are billed once for the year and are discounted.
• There is no setup fee and no lock-in on monthly plans.
• We may change prices for a future billing period. We will give at least 30 days' notice by email before a change affects you, and you may cancel before it takes effect.
• Failure to pay may result in suspension of the service after a written reminder.

5. Upgrades, downgrades and cancellation

Upgrades take effect immediately and are charged pro rata. Downgrades and cancellations take effect from your next billing cycle. You can cancel at any time from your account settings, and renewals can be cancelled before they start. Refunds are handled under the refund policy.

6. Acceptable use

You agree not to use the service to

• send unsolicited bulk messages, or any WhatsApp or email message that breaches Meta's or your provider's policies;
• upload data you do not have the right to hold, including personal data collected without a lawful basis;
• resell, sublicense or white-label the service outside the terms of your plan;
• reverse engineer, scrape, overload or attempt to gain unauthorised access to the service; or
• break any law that applies to your travel business, including tax, consumer-protection and data-protection law.

We may suspend an account that puts the platform or other customers at risk. Where the situation is not urgent, we will tell you first and give you a reasonable chance to fix it.

7. Your data and our data

Your data is yours. You own the customer records, trips, quotations, invoices and documents you put into TravRigo. You are the controller of that data; we process it only to provide and support the service, as described in the privacy policy. You can export it at any time, and for a reasonable period after cancellation.

The service is ours. The TravRigo software, its interface, documentation, brand and source code remain our property. Your subscription grants you a non-exclusive, non-transferable right to use the service for your own business during the subscription term.

8. Third-party services

Some features depend on third parties — airline, hotel and transfer APIs, payment gateways, WhatsApp through Meta's Business Platform, mapping and email delivery. Those services have their own terms and their own charges, and we do not control their availability or their pricing. Where a supplier API is withdrawn or changed, we will tell you and, where possible, offer an alternative.

9. Availability and support

We aim to keep the service available at all times, excluding planned maintenance which we schedule outside Indian business hours where we can. Support is provided over email and, on Scale and above, over WhatsApp during business hours. Support covers use of the product; it does not extend to doing your accounting, pricing your packages or acting as your travel agent.

10. Disclaimers

TravRigo is a business tool. It helps you compute and document GST, TCS and pricing, but it does not provide tax, legal or accounting advice, and it does not replace your chartered accountant. You remain responsible for the accuracy of the invoices you issue and the returns you file. The website's free tools, including the package price builder, produce estimates only.

11. Limitation of liability

To the extent permitted by law, our total liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, lost profits, lost bookings, or loss of data caused by something outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.

12. Suspension and termination

You may stop using the service at any time. We may terminate for material breach that is not fixed within 30 days of written notice, or immediately for illegal use. On termination you may export your data for a reasonable period, after which it is deleted subject to the retention rules in the privacy policy.

13. Changes to these terms

We may update these terms. If a change materially affects your rights, we will notify active customers by email before it takes effect. Continuing to use the service after that date means you accept the updated terms.

14. Governing law

These terms are governed by the laws of India. The courts at our registered place of business in India have exclusive jurisdiction, subject to any mandatory consumer or data-protection forum that applies.

15. Contact

Questions about these terms: support@travrigo.com or the contact page.